Do you know? You Can Switch to Smart Without Changing Your Number

Some cell phone numbers are easier to remember—especially ones you’ve had for years. Usually, switching networks meant giving up that familiar number… but not anymore.

With Inter-Mobile Number Portability (Inter-MNP), you can keep your current number when switching to Smart, whether you are switching from prepaid to postpaid, postpaid to prepaid, or coming from another network in the Philippines.

If you’re considering switching, this guide can help you keep your number while enjoying a fast, reliable connection for all your calls, messages, and online activity.

How to Switch to Smart and Keep Your Number

Switching networks or plans doesn’t mean giving up your number. Here’s how to keep your current phone number when switching to Smart:

1. Get Your Unique Customer Code (USC).
   • This 9-digit code, valid for 15 days, starts the number transfer process. Request this from your current telecom provider.
   • Globe users: Visit your nearest Globe store and book an appointment.
   • DITO users: Call the DITO hotline at 185.
2. Visit Smart Online Store.
   • Enter your current cell phone number and USC to start the process.
3. Verify with OTP.
   • A one-time pin (OTP) will be sent to your current number—enter it to continue.
4. Select your plan and select “Physical SIM” to continue.
   • Choose the Smart Postpaid package or Smart/TNT Prepaid SIM.
   • Note: eSIM for Inter-MNP will also be launched at a later date.
5. Fill in your customer and shipping information.
   • Includes your name, date of birth, address, employment details and shipping information.
   • [Optional] Priority Processing: Available for credit card holders who want faster processing.
     
6. Review everything.
   • Check your plan, personal information and privacy preferences. Review the Terms & Conditions, then add your signature before clicking ‘Submit Application’.
7. Pay online and save your reference number.
   • Complete your payment to complete the application.
   • Your reference number will be useful in tracking your application.

You can also apply directly by making an appointment at the nearest Smart Store.

How to Activate Your MNP Smart 5G SIM

To activate your MNP Smart 5G-Ready SIM, simply insert the SIM into your smartphone, then dial *123# and follow the on-screen instructions. Once your new Smart SIM has been successfully activated, you will receive a confirmation SMS on your mobile number.

Why Now is the Right Time to Switch to Smart

Inter-Mobile Number Portability (Inter-MNP) and Smart make network switching simple and hassle-free while online. You keep your current phone number, which means no hassles and no need to notify companies, banks, government agencies, or other important contacts—saving you time and avoiding unnecessary steps.

At the same time, the switch to Smart opens the door to the latest devices, flexible financing options and big mobile data offerings tailored to different needs. You can upgrade to a new smartphone while enjoying the introduction of Ookla’s Smart Best Latency*, highlighting its fast, responsive, and reliable network experience.

With Inter-MNP, you can easily switch to a new Smart plan while keeping your number.

Ready to make the switch? Visit Smart Online Store to get started!

*Based on Ookla’s analysis of Speedtest Intelligence data for Q1-Q2 2025